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Our policies

REMEDIAL POLICY

 

Per MVA regulations, a student must score an 80% or higher on their last Behind-The-Wheel hour.  When a student fails to score the required percentage, a remedial hour has to be purchased in order to be retested.  The following is the price for the remedial hour:

 

  • 1 hour $50.00 (no discounts)

 

We advise all students to train as much as possible (at least 60 hours for anyone 25 and under and 14 hours for anyone 25 and over) to avoid this inconvenience.  Furthermore, remember that the 6 hours Behind-The-Wheel training any driving school provides is strictly to refine the students’ skills and evaluate the last hour of training.

 

REFUND POLICY

 

A written notification of withdrawal is required for any refund to be granted.Students who withdraw from the program will receive the following prorated refund. Please keep in mind that the refund will be calculated without any discounts.

 

  • Withdrawal prior to start = Full refund (100%) minus any fees incurred if paid by credit or debit card.

 

  • Withdrawal during class or behind the wheel instruction = the student will receive a prorated refund on whatever many units or driving practices are owed (15% of the remaining hours in Class and 85% of the remaining Behind-the-wheel training hours). The student will obtain documentation reporting the amount of hours they have completed from the program: Full course without any discount: $380.00 (15% classroom=$57 for 10 units. 85% of driving lessons: $323.00 for all 6 hours Behind the Wheel.) PLEASE NOTE THAT ANY REFUND is independent of any discount previously given. The refund will be based on the original asking price

  • MVA requires this course to be completed by week 18th from the beginning of this course.  Unless prior arrangements have been made, all PAID fees will be forfeited, and refund will equal $0.

 

Any refund will be forwarded to the address provided within 15 days of the date that written notification of withdrawal is received. A company check will be forwarded under the name of the student, unless the student is less than 18 years of age, then the parent or guardian will receive the refundable check.

COMPLAINTS

How do I file a complaint against a drivers’ school, a driver education program, or an instructor? 

The MVA only investigates complaints which involve a violation of a Maryland law, regulation or policy statement related to a drivers’ school, a driver education program, or an instructor.  If you are unsure whether your complaint can be accepted by the MVA, you may want to first contact the MVA’s Driver Instructional Services Division and discuss your concerns with one of our staff.  If you decide to file a complaint, you must submit your allegations in writing to the Driver Instructional Services Division. 

If your complaint cannot be accepted for further investigation, the Driver Instructional Services Division will notify you in writing.  If the complaint is accepted, the Division will conduct an investigation.

Fees: There is no fee associated with filing a complaint.

Contact Information:

MVA
Driver Instructional Services Division
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062, Tel: 1-410-768-7000

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